IT Helpdesk Support Analyst - Durham

£17,102 - £19,682
10 December 2019 12 Noon
19/CSS/25

This position has now closed. Why not check out our current jobs or volunteer positions.

We are looking for an amazing IT Helpdesk Support Analyst to enable the IT Services team to continue to provide the excellent support and high levels of customer service that we are known for.

The IT Helpdesk Support role is a key role within the IT Services Team at Humankind. Focusing on excellent customer service every day, the role will handle the incident and request lifecycle from initial contact through to successful confirmation of closure, tracking and managing progress with other teams, individuals, and 3rd parties where appropriate.

This is a new role and will be a keystone in the provision of IT support for Humankind.

Please read the full Job Description and Person Specification prior to applying for this position.

Please visit https://humankind.careers for more information and an application form. The closing date for completed applications is noon on the 10th December 2019 with interviews held week commencing 16th December 2019.

Application packs are also available via email at HR@humankindcharity.org.uk or by contacting our recruitment line on 01325 731160 quoting 19/CSS/25.

Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails (including your 'Junk' folder) after the closing date as you will not be contacted by any other means.

Please read the full Job Description and Person Specification prior to applying for this position.

Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails after the closing date as you will not be contacted by any other means.

What we offer you?

We offer benefits including

  • A competitive salary
  • Pension Scheme
  • Exceptional support, training and development
  • Up to 32 days (pro rata) annual leave per year