Service Access Support Worker

£15,046 - £17,170
11 November 2019 12 Noon
19/HYPF/26

This position has now closed. Why not check out our current jobs or volunteer positions.

Humankind are an established provider of substance misuse, health, young people and families, employment training and education and housing services. We are proud to be a national charity based in the North East, promoting fair chances for all.

We have a number of opportunities for Service Access Support Workers to join Humankind’s team within the Treatment and Recovery Newcastle (TARN). The service will be led by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust delivered in partnership with Changing Lives and Humankind. 

Launching on 1st December, TARN will offer high quality care, supporting opportunities and best possible outcomes for individuals, their families and communities. The successful post holder will match our ambition and commitment to provide the highest standards of service quality and performance across Newcastle.

Main duties of the role will include:

• To provide a welcoming and positive access and engagement point for the TARN service promoting appropriate service engagement.

• Manage calls coming into the service from self-referrals and requests for advice or information from a range of stakeholders, including families and carers.

• To respond to calls at the point of access

• To undertake triage assessment with callers in accordance with TARN service processes and documentation.

Please read the full Job Description and Person Specification prior to applying for this position. 

Please visit https://humankind.careers for more information and an application form. The closing date for completed applications is Monday 11th November at 12 noon. Interviews will take place on Thursday 14th November.

Application packs are also available via email at hr@humankindcharity.org.uk or by contacting our recruitment line on 01325 731160 quoting reference 19/HYPF/26 

Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails after the closing date as you will not be contacted by any other means.

Please read the full Job Description and Person Specification prior to applying for this position.

Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails after the closing date as you will not be contacted by any other means.

What we offer you?

We offer benefits including

  • A competitive salary
  • Pension Scheme
  • Exceptional support, training and development
  • Up to 32 days (pro rata) annual leave per year