Spoc Advisor - Armley Park Court

£16,890 - £22,109
22 August 2019 12 Noon
19/LDA/39

Forward Leeds is a service made up of several key partners including Humankind, enabling the development of a peer led, recovery community. Providing a safe environment in which people can develop the life skills, and confidence to achieve and maintain recovery and abstinence from their substance misuse, successfully re-integrate into society, and become active, contributing citizens.

SPOC Advisors will be responsible for providing an efficient and effective response, to all contacts made to Forward Leeds including those from professionals, service users, family members or carers.
The successful candidates will be fundamental members of a dynamic team. You will use your abilities and skills to:

• Manage enquiries coming into the service - via telephone calls, emails, faxes and web enquiries.
• Assess clients coming into service and allocate to most appropriate element of the service
• Respond to all enquiries in an efficient and calm manner; directing the clients and professionals to the most appropriate element of the service.
• Work within a multi-disciplinary organisation to achieve a range of outcomes

Please read the full Job Description and Person Specification prior to applying for this position.
We understand the importance of ensuring all our service users are safe from harm and are committed to following guidelines on safeguarding children and vulnerable adults and good working practices, including the safe recruitment of workers.
Please visit https://humankind.careers for more information and an application form. The closing date for completed applications is noon on the 22nd August 2019
Application packs are also available via email at hr@humankindcharity.org.uk or by contacting our recruitment line on 01325 731160 quoting reference 19/LDA/39
Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails after the closing date as you will not be contacted by any other means.

Please read the full Job Description and Person Specification prior to applying for this position.

Please note that all communication regarding your application for this post will be sent to the email address you have provided on your application form, including your invite to interview if you are shortlisted. Ensure that you check your emails after the closing date as you will not be contacted by any other means.

What we offer you?

We offer benefits including

  • A competitive salary
  • Pension Scheme
  • Exceptional support, training and development
  • Up to 32 days (pro rata) annual leave per year