Volunteer Administrator - HYPF - Newton Aycliffe
Details of Project
An innovative programme to encourage community cohesion across multi ethnic communities across the North East. Hate crime can be damaging for the victim, we provide education and support to reduce hate crime and the prevalence of youth racism in the North East.
Details of Role (Tasks)
To offer administrative support to the Health Young People and Families Unit for a minimum of 5 hours per week.
The role will include the following tasks:
• Taking referrals
• Producing and issuing correspondence
• Answering the telephone and reception duties
• Uploading documents to electronic files
• Database entry
You will ensure information is collected and recorded in accordance with all audit requirements and be aware of the confidential nature of the post and act accordingly. Training on this will be given.
We are looking for someone to work as part of a team and be able to work as an individual using your own initiative. You will provide excellent customer service to participants and stakeholders and work within Humankind’s policies and practices including Humankind’s Charter of Service Standards
To work flexibly as required and undertake other such duties as are deemed to be within the spirit of the post
This role would suit somebody currently doing an administration qualification looking for experience
Previous admin experience is essential.
Able to use Microsoft Office programmes including Word, Excel and Outlook
Excellent customer skills – including experience of answering the telephone
Experience of using office equipment e.g. photocopier, scanner, printer is desirable but full training will be given
Good time management skills and the ability to prioritise workload effectively.
Willingness to be flexible and adapt to a fast changing work environment.
Commitment to ongoing personal development